Unforgiving travel leads back to boutique agencies

Citing the unforgiving online travel industry, the [Bradenton Herald reports](http://www.bradenton.com/mld/bradenton/14346259.htm) on the return of boutique travel agencies. As I’ve learned, Expedia et. al are OK for quick business trips, but the complexity of a larger trip is just well, too complex. If you need someone to call for help, a friendly voice at an agency is much better than voice mail routed to a call center somewhere.

This trend can also be seen [in the growth of airlines](business class market) catering specifically to business travelers.