Delta Taking Great Care of Customers
I screwed up royally today. I was supposed to be on a 1:20 flight from Salt Lake City back to Seattle, but instead of 1:20, I wrote down 2:20 on my calendar. By the time I realized my mistake, it was too late to make the plane.
So I called Delta’s customer service line and spoke to a very nice woman named Ginger in Huntsville, Alabama. Ginger not only understood my predicament, she changed my flight free of charge, and she had a smile on her face while she did it. Delta may be fighting a hostile takeover attempt, but their customer service is anything but.
{ 2 comments… read them below or add one }
I relate to your travel woes. I recently experienced the joys of Southwest. Like Delta, they were very friendly. However, the delays were awful.
If you want a laugh about holiday travel, here’s something great:
http://www.robbloom.com/creative/flight.htm
As a resident of Atlanta I try to use Delta whenever possible to “help our hometown airline.” It is great to hear positive remarks.
I usually have positive experiences when using Delta.
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