Online Check-In Causes Problems
Our co-conspirator Jason Preston has a pretty harrowing holiday travel story that raised some interesting issues about holiday travel. Apparently, he and his parents arrived 2.5 hours early to the airport, only to learn that their flight had already checked in full.
Jason observed that the purpose of check-in is to see who is actually at the airport, because airlines consistently overbook their flights. When people can check in online, it means that other travelers who show up at the airport on time may have to fly standby with tickets they purchased months ago.
It’s a prospect worth keeping in mind as commercial air travel gets ever more harried in the new year.
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I have another harrowing travel experience. During my flight on US Airways this morning, the fare-paying passengers were subjected to TWO loudly intrusive in-flight US Airways commercial advertisements - one on video during the ascent, and one via the overhead PA system during the descent. We’ve already given up legroom, food, and any expectation for efficient service. Do fare-paying customers have to give up their right to freedom from in-flight commercial intrusions as well?
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