JetBlue Loses 30 Million Dollars Over the Weekend

The storms on the East Coast and at JFK that led to a series of multi-hour delays and a quarter of JetBlue’s flights being canceled will ultimately cost the airline approximately 30 million dollars in refunds, vouchers, and overtime crews. The additional impact it may have on its customer base is another story. As I mentioned yesterday, JetBlue launched a “Bill of Rights” for customers, in order to deal with this PR fiasco.

Among the provisions: a $100 voucher for departure delays greater than three hours, which rises to the equivalent of your fare after four hours. $25 dollars for an arrival delay greater than 30 minutes. A full refund plus an equivalent voucher for any flights canceled within 12 hours of the departure time.

I wish Delta had this when I flew last year. I’d have at least $1000 worth a vouchers.