Southwest Rates Number One For My Customer Satisfaction
I just returned from a relaxing and uneventful flight on Southwest Airlines. With this past week’s sewage and computer malfunctions, that seems to be saying a lot. I waited only a few minutes in the line for Southwest (thank god for self check-in kiosks), and only a few more in security. I am also a huge fan of Southwest’s self-seating; one might think it would make the process take longer, but in fact it goes much faster.
Southwest is a little low on entertainment or food. There’s no entertainment, 8 (tiny) pretzels, and 10 peanuts. But the flight left on time, and arrived early, so I’m happy. The only eventful aspect of my trip: I forgot to bring my Passport or my Washington State Driver’s License. Fortunately, my invalid Florida driver’s license was sufficient to get me through security. Four times.
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I absolutely love Southwest. I am also a big fan of their self-seating system. I think it saves them lots of money in a database system to assign seats (savings which are passed on to us) and it gives consumers more choice. They are low on entertainment but I have always found their planes to be solid, in good condition, and their seats to be comfortable.
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