Bring A 240 Form To The Airline
As the number of delays and cancellations increase, it’s important to know what you are entitled to, should this happen to you. The rules are different for almost every airline, and there are no federal laws or rules for how the airlines are required to compensate you. However, each airline has a set of rules they have promised to abide by, called Rule 240.
These rules, however, are often not fully understood by the airline representative working the counter, who will most likely offer you nothing (at least that’s what happened the last time my flight was delayed two hours because of a flight staff shortage). However, if you print your airline’s rules before you leave (or look them up on your iPhone at the airport) they will have no choice but to give you fair compensation.
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Rule 240 can really get people to scramble to accomodate you, as I recently learned after a wild experience at Boston Logan.
My original Boston to LaGuardia to Pittsburgh itinerary ran up against weather and mechanical issues. I asked to see a copy of the Rule 240 and the USAirways rep looked at me with panic in her eyes. She said that my situation didn’t qualify, but I asked her to see her copy. She scooted away, and the next thing I know I was booked in 1st class on the next flight back to Pittsburgh. My original rebooking had me waiting 12 hours to get a flight home that would connect via Charlotte.
I’m not sure what I did to cause the panic, but it was amusing to see the reaction.
Wow! That’s so awesome. I haven’t had a chance yet to use Rule 240 but it’s great to hear that it actually works!
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