BetaBlue: good, not great, needs plugs

by Jason on December 12, 2007

jet blueI always like to write posts where I get to say, on some level, “I told you so.”

JetBlue recently ran a test flight with Wi-Fi for press types to try out, and they got plenty of buzz because of it. Unforutnately for them, it’s all pretty mediocre as far as I can tell. And the first words out of Cnet’s review are:

The biggest problem with JetBlue’s inaugural “BetaBlue” flight, equipped with Yahoo and BlackBerry e-mail and instant messaging, was the fact that there aren’t power outlets on board the aircraft.

Hmmmm. I told you so.

In-flight Wi-Fi is, like internet access most places, going to happen eventually. If I were running an airline, I’d be approaching my service offerings by asking myself a question: if someone put me in a room for six hours and allowed me to bring only what I could easily carry on my person, what would I want in that room?

The list is pretty short, and in order of importance:

  • A bathroom
  • A power outlet
  • The internet
  • Snacks

You got that, I’m happy.

JetBlue tend to be pretty forward thinking though, and I’ll be surprised if they ignore the feedback they’re getting.

{ 3 comments… read them below or add one }

1 Face2Face » Blog Archive » Reviews are in for JetBlue’s WiFi service 12.26.07 at 8:45 am

[...] with Jason over at InFlightHQ on this one: If I were running an airline, I’d be approaching my service offerings by asking [...]

2 Nasty Stewardess 01.07.08 at 1:07 pm

you can carry an entire bathroom on your person? How very fabulous!

x

3 Altaf 01.10.08 at 3:48 pm

There is a new service 866-WEB-4111, where live agents look up the web for you and give you the requested info over the phone. It is a free service.
It is very helpful when you need quick info from the web and do not want to go through the computer booting and Wi-Fi locating rituals.

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