New Delta check-in software saves time at kiosks
I don’t normally fly Delta airlines, so I haven’t been tracking the number of redundant screens on their automated check-in kiosks the way that David Pogue has, but I do know that most airlines have a pretty mediocre check-in interface.
It turns out that a new Delta software system has been in development for months, and is now being rolled out to all 1,400 kiosks they have placed in 195 cities:
They actually sent me a PowerPoint deck that shows the new kiosk software, side-by-side with the old, and I can tell you for sure that they’ve streamlined the process a lot. (The kiosks are used 70,000 times a day for check-in, so that translates into a lot of saved time.)
The new software system offers a quick-print option that lets you swipe your card, select your destination and then immediately print your boarding pass.
It also gets rid of the “continue” button, since that’s a little redundant.
Sounds like a good start. If other airlines follow suit and start to streamline their digital check-in process, we could really see some welcome improvement in airport line-speed.
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[...] Source:InFlightHQ I don’t normally fly Delta airlines, so I haven’t been tracking the number of redundant screens on their automated check-in kiosks the way that David Pogue has, but I do know that most airlines have a pretty mediocre check-in interface. It turns out that a new Delta software system has been in development for months, and is now being rolled out to all 1,400 kiosks they have placed in 195 cities: They actually sent me a PowerPoint deck that shows the new kiosk software, side-by-side with the old, and I can tell you for sure that they’ve streamlined the process a lot. (The kiosks are used 70,000 times a … Rating: (Not Rated) Loading … Share This Article [...]
LOL. Actually, I flew Delta today and the software was two MORE steps because first I had to say whether I was a Northwest or Delta passenger and then there was one more redundant screen to get to the main Delta screen that contained the old software. Delta actually had an agent that was actually directing traffic and touching the screen a few times between passengers to bypass the first few choices.
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