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After my whiny post which illustrated the challenges I had with the gosimply service, a nice email came (below) in from Tim Hagger, Managing Director at gosimply. In it, he makes it clear that the service is designed to provide a pass 24 hours ahead of time, not when you discover at the airport that you’d like to get access.

To me, that’s a major problem (and one I assume gosimply has no control over,) as I generally don’t know I need a lounge until I get to the airport!

Dear Mr Broback,

I realise this may seem like an untimely response, but we have just discovered your post on airport lounges. First off, thank you for your feedback and we are sorry to hear of your disappointing experience.

The gosimply lounge program is designed for travellers to book their airport lounge before they travel (or at least 24 hours before arrival time). Amongst other reasons, this helps ensure there are enough potato chips and complimentary beverages to hand

In this instance it appears that the incorrect availability was given, which in turn allowed you to book within the 24 hour time frame. We cater for 1000’s of lounge stays and this is the first time something like this has occurred (unfortunately for both of us). Based on this, we would of course be more than happy to refund your stay.

We have many hundreds of satisfied customers, who have enjoyed the extra touch of luxury that an airport lounge brings to their trip.

In our ongoing efforts to improve the gosimply airport lounge program we are trialling mobile phone ticketing (which removes the need for a printer), and hoping to shorten the notice period from the current 24 hours to 12 hours.

gosimply.com